Empower Continuous Improvement: Leverage Upvotes & Downvotes for a Better Knowledge Base

Knowledge Center empowers your knowledge base with an advanced and fully-featured rating system, enabling instant feedback from customers through user votes on your content. This sophisticated rating system offers a range of capabilities to enhance user engagement and assess the effectiveness of your knowledge base content.

Key Features of the Rating System:

1. Versatile User Support:

   • The rating system supports both logged-in users, visitors, or a combination of both. This flexibility ensures that user feedback is inclusive, regardless of their login status.

2. Customization and Control:

   • Administrators have the option to disable or hide the voting feature, providing control over the visibility and functionality of the rating system.

3. User Rating Integrity Protection:

   • The system incorporates robust measures for maintaining the integrity of user ratings. Protection mechanisms based on IP, cookies, or a combination of both are implemented to ensure accurate and reliable feedback.

4. Content Type Support:

   • Users can rate various types of knowledge base content, including term definitions, FAQs, short content, articles (Enterprise version), and embeds (Enterprise version). This extensive support caters to diverse content formats within the knowledge base.

5. Rating Logs:

   • A comprehensive log is maintained for all user ratings across knowledge base content. This log can be imported, exported, or reset, providing administrators with valuable insights into user interactions.

6. Rating Modes:

   • Users can express their feedback through different rating modes, including Star, Like, or Thumbs. The plugin supports custom font, custom image, Font Awesome, and Dashicons icon types for rating modes, offering a visually rich and customizable experience (Enterprise version).

7. Rich Snippets Support:

   • Knowledge Center supports Google Rich Snippets, enhancing the visibility and presentation of user ratings in search engine results (Enterprise version).

8. Customized Display:

   • Administrators can fully customize the display of ratings, allowing for personalized and seamless integration with the overall design of your pages. Rating stats can also be displayed for an informative overview.

9. Search and Filtering:

   • The plugin facilitates efficient management of user ratings by allowing administrators to filter and search ratings using multiple criteria.

Enhance user engagement, gather valuable feedback, and assess the effectiveness of your knowledge base content with Knowledge Center's advanced and customizable rating system. Empower your users to express their opinions and contribute to the continuous improvement of your knowledge base.