Knowledge Center: Your One-Stop Shop for Exceptional Customer Support
Knowledge Center is the ultimate WordPress knowledge base management plugin, empowering you to create a user-friendly self-service hub for your customers. Reduce support workload and provide instant help on demand with a comprehensive suite of features. Easily organize FAQs, categorize topics, and empower your customers to find the answers they need quickly and efficiently.
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EDITIONS
FEATURES
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Get Answers Anytime: Knowledge Center Puts Help at Your Fingertips. Find Solutions on Your Own, Anytime You Need Them.
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Seamless support, anywhere. Knowledge Center's responsive design ensures a perfect user experience on all devices, empowering customers to find answers on the go.
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Let your customers chat! Knowledge Center lets them comment on articles, creating a more interactive knowledge base.
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Utilize Knowledge Center's informative dashboard to monitor user behavior, track adoption, identify popular topics, and analyze unsuccessful searches. Ensure your content effectively empowers users by gaining valuable insights and optimizing your knowledge base.
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Enhance the user experience of your knowledge base with intuitive organization. Leverage Knowledge Center's robust grouping and tagging features to categorize content logically, enabling customers to locate solutions efficiently.
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Match Your Brand! Knowledge Center lets you easily customize colors, fonts, and more - no coding needed. Create a knowledge base that looks and feels just like your website.
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Knowledge Center offers flexible content views! Showcase your knowledge base as Q&A sections or glossaries, catering to user preferences and enhancing self-service.
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Knowledge Center offers instant gratification. As users type their questions, the platform suggests relevant knowledge base content.
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Tired of rearranging knowledge base content like a deck of cards? Knowledge Center lets you drag and drop articles to set the perfect order. Customers see the most important stuff first, saving everyone time and frustration!
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Track changes effortlessly! Knowledge Center's revision history lets you see all past edits to your knowledge base articles, ensuring transparency and collaboration.
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Unlock granular content organization with Knowledge Center's intuitive shortcode builder. This visual interface empowers you to create customized views and group knowledge base content strategically, ensuring targeted information delivery for specific user segments.
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Seamless Navigation: Knowledge Center suggests related articles, guiding users to all the information they need in one place. This reduces time spent searching and ensures customers find the perfect solution quickly.
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Knowledge Center fosters a two-way conversation. Upvotes and downvotes empower customers to provide instant feedback, ensuring your knowledge base stays relevant and addresses their needs.
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Spice up your knowledge base! Knowledge Center lets you add images, videos, and files - all in one place. Plus, you can organize everything and see how users engage with visit counts and reading time.
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Spread the knowledge! Knowledge Center lets customers share helpful articles on social media with a single click.
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Add details your way! Knowledge Center lets you create custom fields for your articles, making your knowledge base even more informative.
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Knowledge Center lets you add downloadable files to articles. From PDFs to images, this provides all the info customers need in one place, simplifying their experience.
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Build user guides in a snap! Knowledge Center's Documenter lets you group articles into clear, step-by-step guides.
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Knowledge Center takes knowledge bases beyond static text. Seamlessly link videos, images, and even audio clips directly into your articles. This rich media approach fosters deeper user engagement, promoting a more comprehensive understanding of complex topics.
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Grab attention with Knowledge Center's layouts! Showcase articles and videos in beautiful galleries and video walls, making your knowledge base a pleasure to explore.
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By letting support agents create and manage knowledge with recognition via Author Boxes (profiles & contact info), Knowledge Center fosters knowledge sharing. This improves the customer experience through trust & efficient navigation.
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Simplify knowledge base management with role-based access control. Assign specific roles for content creation, limiting access to authorized users. With Knowledge Center, establish a streamlined workflow to oversee the entire lifecycle of your knowledge base content.
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Knowledge Center widgets provide easy access to essential information for your customers, displaying featured and recent articles throughout your site. This seamless integration enhances the self-service experience, ensuring users can quickly find the information they need.
ADDONS
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Knowledge Center Smart Search Addon unlocks advanced filtering and reporting for your knowledge base. Gain user behavior and content insights to optimize for a better self-service experience.
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Effortless Knowledge Base Management. The Knowledge Center Import/Export Addon facilitates seamless content migration from any source, ensuring your knowledge base remains consistently up-to-date.
Reduce Support Costs and Increase Customer Satisfaction
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