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WP Ticket Incoming Email Addon allows you accept support tickets from incoming email. It can process also customer replies as ticket comments, assi...
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One of the major benefits of using a dedicated customer support system compared to email based support is the ability to use ticket statuses. The ticket statuses show the milestones or journey that a support ticket goes through before it gets resolved. The ticket statuses...
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If a ticket is still open or need customers to submit their comments, you must enable comments in WP Ticket by checking Allow Comments per ticket under Discussion box. If the Discussion box is not visible, check Screen options tab (on the top right of your edit screen) if it...
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This is an important step when you are creating new support agents in WP Ticket. Every agent must be linked to a WordPress user with an agent role. If there is no user created with Agent role, the dropdown will be empty.
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You can connect tickets to orders by making orders field in the ticket submit form required. You must have WooCommerce and Easy Digital Down addon installed in your site to use orders field. After a customer logins, all her orders will be populated in th...
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The customer support ticket submit form is displayed to all users and visitors of your site. If a visitor submits the form, the ticket's author is recorded as visitor. Visitors get an email notification after they submitted a ticket. They can search with their ticket id or e...
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You can make tickets private or publicly accessible by changing the author of a ticket. If a customer logs in and create a ticket, that ticket can not be seen by other customers. If you change the author of a ticket to Visitor, then the ticket can be seen by anyone visiting ...
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WP Ticket Enterprise WordPress Plugin Changelog provides updates on changes made in each release.