Last modified by eMDPlugins - 4 months ago
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If a ticket is still open or need customers to submit their comments, you must enable comments in WP Ticket by checking Allow Comments per ticket under Discussion box. If the Discussion box is not visible, check Screen options tab (on the top right of your edit screen) if it...
Last modified by eMDPlugins - 4 months ago
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Customers can reply to their own tickets by adding a comment on the corresponding ticket page. If the incoming email addon is purchased, they can also reply to the ticket notification emails. Each reply can be added either as a comment or a new ticket by selecting the desire...