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Select "Presales Questions" from the topics field
Select the product you need support from the Products field
To include a screenshot to your ticket ...
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Select "Questions related to your order" from the topics field
Enter your Order number which can be found on your purchase receipt
Select the product you need support from the Products field<...
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You can use Visual Shortcode Builder to create simple or complex shortcodes to display different events. The prefered way to use a shortcode is putting it in a page. Most shortcodes work if you put them in a text widget if you'd like to display them in your sidebars....
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How do I purchase a product?