Last modified by eMDPlugins - 2 years ago
8 Views
Less than a minute read
Ticket notification emails can be customized from the plugin settings. Go to WP Ticket > Notifications page and then click the email you want to customize. You can also modify the triggering event for each notification email.
Last modified by eMDPlugins - 2 years ago
3 Views
Less than a minute read
Customers can reply to their own tickets by adding a comment on the corresponding ticket page. If the incoming email addon is purchased, they can also reply to the ticket notification emails. Each reply can be added either as a comment or a new ticket by selecting the desire...
Last modified by eMDPlugins - 2 years ago
12 Views
Less than a minute read
There are two ways you can respond to customer tickets. You can add a comment from a ticket's page from the frontend or edit a ticket and add a comment from there. WP Ticket Pro and Enterprise come with advanced ticket response system with pro level features.
Last modified by eMDPlugins - 2 years ago
8 Views
Less than a minute read
Agents can go to Agents menu, hover on their name and click the view quick link in the admin area after they logged in to see their own profile.
Last modified by eMDPlugins - 2 years ago
9 Views
Less than a minute read
To add a new Agent, login in as admin, go to Agents and click Add New button or link. Make sure that you already created a WordPress user with an Agent role. Then you must pick the user created from the Agent User dropdown to link the Agent to the user. To edit an Agent reco...
Last modified by eMDPlugins - 2 years ago
14 Views
Less than a minute read
Admins can customize the out of the box terms for ticket topics, priorities, and statuses by simply clicking on the corresponding menu pages. You must not delete any priority or status terms in any case. Deleting these terms may cause the frontend views unusable. If you need...
Last modified by eMDPlugins - 2 years ago
22 Views
Less than a minute read
You need to create a shortcode using Visual Shortcode Builder using the following steps: Tag the videos you want to include in the gallery or use an existing tag Pick the gallery view you want to use Create a shortcode using Visual...
Last modified by eMDPlugins - 2 years ago
8 Views
Less than a minute read
Support team members can edit published tickets. Go to Tickets menu, find the ticket you want to edit and click on edit link.
Last modified by eMDPlugins - 2 years ago
9 Views
Less than a minute read
Instead of managing your videos individually, you can use the integrated CSV import/export/update addon. Here is what you need to do: Export all videos to a google spreadsheet(re...
Last modified by eMDPlugins - 2 years ago
10 Views
Less than a minute read
You can customize search tickets form from the plugin settings. Click WP Ticket > Settings > Forms and Search Tickets section. You can customize many features of the form with a few simple clicks. I will disable a couple of fields and show the modified form.
Last modified by eMDPlugins - 2 years ago
9 Views
Less than a minute read
You can customize open a ticket form from the plugin settings. Click WP Ticket > Settings > Forms and Open a Ticket section. You can customize many features of the form with a few simple clicks. I will disable a couple of fields and show the modified form.
Last modified by eMDPlugins - 2 years ago
7 Views
Less than a minute read
Click the "View" quick link of the Open a Ticket page to see the support ticket submission form. Customer can use this page on the frontend or login to the admin area and open a support ticket.
Last modified by eMDPlugins - 2 years ago
15 Views
Less than a minute read
Click the "View" quick link of the Search Tickets page to see the ticket search form. Anyone can go to this page search for tickets. The Smart Search Addon offers more advanced search in the admin area. The Smart Search is integrated with the WP Ticket Pro and Enterprise edi...
Last modified by eMDPlugins - 2 years ago
9 Views
Less than a minute read
Click the "View" quick link of the Ticket list page to see the all your tickets in a tabular format. You can customize the shortcode to display specific segments. Refer to the documentation on how to create shortcodes. https://docs.emdplugins.com/docs/wp-ticket-community-doc...
Last modified by eMDPlugins - 2 years ago
36 Views
Less than a minute read
Displaying your employee or any entity in alphabetical order is very easy. Simply use the Visual Short Builder to create the shortcode selecting a view available in your plugin. For example, the following shortcode displays employees in alphabetical order using employee_c...
Last modified by eMDPlugins - 2 years ago
22 Views
Less than a minute read
Employee Directory automatically displays scrollbars if your org chart goes out of its container. If you do not want to show scrollbars, you can try reducing the org chart size. See the page below for an example:https://employee-directory.emdplugins.com/how-to-redu...
Last modified by eMDPlugins - 2 years ago
13 Views
Less than a minute read
Yes. All our plugins support PHP 7. We routinely update our code base to assure we are up to date with new PHP features and compatibility requirements as well.
Last modified by eMDPlugins - 2 years ago
17 Views
Less than a minute read
The customization of our plugins may be very easy or require professional help depending on your needs. Our plugins come with NextGen Customization module. NextGen is designed to meet most customization needs through plugin settings. If you're familiar with modifying temp...
Last modified by eMDPlugins - 2 years ago
25 Views
Less than a minute read
Employee Spotlight is an employee profile management system. It is designed for organizations wanting to showcase their employees or talent but not requiring extensive directory search or reporting hierarchy views. Although Employee Spotlight provides an easy to use tag b...
Last modified by eMDPlugins - 2 years ago
36 Views
Less than a minute read
You can use our shortcodes in WordPress text widgets if you'd like to display the shortcode output on your sidebars. There might be additional CSS code needed to fit the content to the space available or your theme's needs. In addition, if you're using WordPress 4.8, you ...
Last modified by eMDPlugins - 2 years ago
16 Views
Less than a minute read
Yes. If your organization grows and you need to upgrade your license, you can purchase a new license anytime from my accounts page. All license upgrades are prorated.To upgrade your license:Login your accountUnder Purchase History Tab, click on...
Last modified by eMDPlugins - 2 years ago
12 Views
Less than a minute read
To add or edit employee taxonomies, click on the link corresponding to the taxonomy and fill in the fields. Make sure you all required fields are filled on. We recommend you empty your trash and delete everything in there permanenetly before updating or creating new employee...
Last modified by eMDPlugins - 2 years ago
20 Views
Less than a minute read
Yes. All subscriptions get renewed  at a 10% discount annually. You can cancel your subscription from your account page. If you renew your license manually, 10% discount is not offered.
Last modified by eMDPlugins - 2 years ago
16 Views
Less than a minute read
Yes. We offer customization, development and maintenance services to optimize your investment in our products. Lets get started.
Last modified by eMDPlugins - 2 years ago
11 Views
Less than a minute read
In order to use our plugins, you must have a self-hosted WordPress site. Our software is designed and developed for businesses in mind. Although we optimize our software for performance considering limited hardware resources, cheap, shared hosting providers may not offer ...