Features & Addons

All the features you need to provide best customer support

The Best Customer Service and Helpdesk Plugin for WordPress

One Place for Everything

All your support tickets, customer support agents and customer information in one location.

Responsive Mobile Friendly

Access team member information from anywhere, anytime

NEW
Time based automation

Automate repetitive and common tasks at specified intervals using Schedulers.

Spam Protection

Prevent spam submissions with Smart Captcha and Honeypot automatically.

Attach Files

Allow customers to attach files and media with their support ticket submission.

COMING SOON
Frontend ticket and profile editing

Increase agent engagement, system adoption, productivity and security of your support system.

Unlimited Agent Pages

Build trust for your business with beautiful profiles of your team or agents.

Client Area

Allow customers to access their tickets from the WordPress dashboard.

Assign Roles To Your Team

Group your team into sections and assign roles so that they get to do what they need to.

COMING SOON
Field based access

Pick and choose which fields can be edited or viewed by employees.

Categorize Tickets

Label and group your tickets on priority, status, topic and more.

Ticket Responses

Make it easy for your agents to communicate with your customers.

Find Tickets Faster

Allow your agents and customers to find support tickets in just a few keystrokes.

Full Customization

Customize to make it your own through plugin settings.

Easy to Use Widgets

Make life simpler for your support agents and customers with recent tickets and comments widgets.

Get Real-Time Insights That Drive Results

See the complete picture with powerful support management dashboard.

Custom Reports

Create reports to focus on what’s important to you and share across your team.

Create To-Do Lists

Manage and perform your tasks, resolve your support tickets faster.

Agent Departments

Organize your support agents to resolve tickets faster.

Agent Dashboards

Track your agents, improve your customer service and get happy customers.

Summary Views

Summarize To Find Essential And Relevant

Get more work out of your agents

Expand what support agents can do through the plugin settings.

Instant Notifications

Get notified and notify your customers and agents to know what's happening.

Custom Fields

Store even more information about tickets and agents based on your needs.

Streamline processes

Triggers helps support teams spend more time on providing solutions by automating many support processes.

Customize Your Ticket Forms

Easily customize your help desk forms.

Promote collaboration among staff

Get help from other support team members to resolve tickets faster.

Related Tickets

Link similar support tickets to each other as related tickets.

Smart Search and Columns Addon

Find exactly what you need with the smart multi-conditional search.

Import/Export Addon

Import and sync your tickets,to-do lists and agents.

Incoming Email Addon

No more email mess! Turn your incoming customer support emails into support tickets.

Canned Responses Addon

Save time, effort and improve agent productivity.

MailChimp Addon

Connect your support ticket form to MailChimp to grow your email list.

WooCommerce Addon

Connect your eCommerce orders and products to improve your team's efficiency and customer satisfaction.

Easy Digital Downloads Addon

Connect your orders and products to improve your team efficiency.

Microsoft Active Directory/LDAP Addon

Sync your customer support team details from Active Directory/LDAP.

WP Ticket Documentation

Extensive WP Ticket documentation is available online.

Try WP Ticket Live Demo

See how WP Ticket looks like in a live demo site.

WP Ticket Changes and Updates

Check out what has changed in recent releases of WP Ticket.

Bring Your Own Theme

Preserve look and feel of your brand.

* WP Ticket works great in most well-written themes without making any modifications.

Translate WP Ticket to Any Language

You can translate WP Ticket to any language easily.

Have a brilliant idea?

We'd love to hear from you. Let's make WP Ticket better together.

WordPress Web App Services

Enterprise WordPress development is our specialty

Whether you need to customize WP Ticket, create a new plugin or addon, we get things done for businesses each and every day. We guarantee yours will be no exception. Let's get started.

Start providing excellent support to your customers

A 5% increase in customer retention increases profits up to 95%. Get started Now!