All your support tickets, customer support agents and customer information in one location.
Access team member information from anywhere, anytime
Automate repetitive and common tasks at specified intervals using Schedulers.
Prevent spam submissions with Smart Captcha and Honeypot automatically.
Allow customers to attach files and media with their support ticket submission.
Increase agent engagement, system adoption, productivity and security of your support system.
Build trust for your business with beautiful profiles of your team or agents.
Allow customers to access their tickets from the WordPress dashboard.
Group your team into sections and assign roles so that they get to do what they need to.
Pick and choose which fields can be edited or viewed by employees.
Label and group your tickets on priority, status, topic and more.
Make it easy for your agents to communicate with your customers.
Allow your agents and customers to find support tickets in just a few keystrokes.
Customize to make it your own through plugin settings.
Make life simpler for your support agents and customers with recent tickets and comments widgets.
See the complete picture with powerful support management dashboard.
Create reports to focus on what’s important to you and share across your team.
Manage and perform your tasks, resolve your support tickets faster.
Organize your support agents to resolve tickets faster.
Track performance of your support agents, improve your customer service and get happy customers.
Summarize To Find Essential And Relevant
Expand what support agents can do through the plugin settings.
Get notified and notify your customers and agents to know what's happening.
Store even more information about tickets and agents based on your needs.
Triggers helps support teams spend more time on providing solutions by automating many support processes.
Easily customize your help desk forms.
Get help from other support team members to resolve tickets faster.
Link similar support tickets to each other as related tickets.
Find exactly what you need with the smart multi-conditional search.
Import and sync your tickets,to-do lists and agents.
No more email mess! Turn your incoming customer support emails into support tickets.
Save time, effort and improve agent productivity.
Connect your support ticket form to MailChimp to grow your email list.
Connect your eCommerce orders and products to improve your team's efficiency and customer satisfaction.
Connect your orders and products to improve your team efficiency.
Sync your customer support team details from Active Directory/LDAP.
Preserve look and feel of your brand.* WP Ticket works great in most well-written themes without making any modifications.
You can translate WP Ticket to any language easily.
We'd love to hear from you. Let's make WP Ticket better together.
Whether you need to customize WP Ticket, create a new plugin or addon, we get things done for businesses each and every day. We guarantee yours will be no exception. Let's get started.
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