WP Ticket HelpDesk allows you to get support requests from customers on your site using its customizable forms, emails using incoming email add-on, or traditional phones. Once the support request is received, support agents can be assigned and work towards providing solutions in an efficient and consistent way.
Use the power of the collective knowledge and expertise of your helpdesk support team to solve customer issues and requests faster.
A slick and professional look and feel to offer exceptional customer support experience from any device.
Execute one or more actions on specific support tickets as soon as an event happens.
Automate repetitive and common tasks on a time schedule freeing up more customer support time and effort to focus on helping customers.
Stop the spam bots by making your support ticket form spam-protected using reCAPTCHA and Honeypot automatically.
Allow customers and help desk agents to send each other attachments through the initial submissions and subsequent responses support tickets.
Increase agent engagement, system adoption, productivity, and security of your support system.
Showcase the skills of your support team agents and build trust for your business with beautiful agent profile pages.
Allow customers to access and submit their customer support tickets from the WordPress dashboard.
Give helpdesk agents data access privileges matching their roles and responsibilities.
Control the access rights of help desk fields by picking which fields can be edited or viewed by helpdesk agents or customers.
Label and group your support tickets on priority, status, topic, and more.
Make it easy for your agents to communicate with your customers.
Allow your agents and customers to find support tickets in just a few clicks.
Leverage powerful out-of-the-box customizations to deliver a personalized helpdesk experience.
Provide a quick view of the recent helpdesk tickets and responses for customer support agents and customers for easier navigation and search.
Get a quick, real-time summary of the most important helpdesk metrics and identify issues easily.
Create customized helpdesk reports to focus on what’s important and share across your customer support team.
Manage and perform your helpdesk tasks, resolve your customer support tickets faster by creating to-do lists.
Organize your support agents to resolve tickets faster.
Accept payments for solving customer support tickets
Summarize To Find Essential And Relevant
Expand what support agents can do through the plugin settings.
Get notified and notify your customers and agents to know what's happening.
Collect, search, and display additional information unique to your business.
Easily customize your help desk forms.
Get help from other support team members to resolve tickets faster.
Link similar support tickets to each other as related tickets.
Find exactly what you need with the smart multi-conditional search.
Import and sync your tickets,to-do lists and agents.
No more email mess! Turn your incoming customer support emails into support tickets.
Save time, effort and improve agent productivity.
Connect your support ticket form to MailChimp to grow your email list.
Connect your eCommerce orders and products to improve your team's efficiency and customer satisfaction.
Connect your orders and products to improve your team efficiency.
Sync your customer support team details from Active Directory/LDAP.
Preserve look and feel of your brand.* WP Ticket works great in most well-written themes without making any modifications.
You can translate WP Ticket to any language easily.
We'd love to hear from you. Let's make WP Ticket better together.
Whether you need to customize WP Ticket, create a new plugin or addon, we get things done for businesses each and every day. We guarantee yours will be no exception. Let's get started.
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