Last modified by eMDPlugins - 1 year ago
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WP Ticket Enterprise WordPress Plugin Changelog

Plugin Meta

AuthoreMarket Design
Latest VersionV4.9.0
Publish Date2015-02-05
Last Updated2018-06-28
Documentation
Demo Site
Plugin Page
Plugin Customization

V4.9.0

TWEAK

  • Improve the performance of ticket list pages in the backend

V4.8.1

FIX

  • Misc fixes

V4.8.0

NEW

  • Added ability to search by date range
  • Added schedulers - time based automation functionality which can run predefined tasks on a scheduled frequency or on demand.
  • Added email notification when a contributor is set for a ticket
  • Added ability to send email notifications in triggers component
  • Added support for triggers from external systems

V4.5.2

FIX

  • Minor fixes

V4.5.1

FIX

  • Private comment and close ticket icons not showing in Firefox

V4.5.1

TWEAK

  • Added file upload information to open ticket form

V4.5.0

TWEAK

  • Updated the look and feel of of each ticket response

V4.5.0

NEW

  • Ability to upload files to ticket responses
  • Ability to configure ticket file uploads from plugin settings
  • Ability to configure a file agent file uploads from plugin settings
  • Added Sorting (Newest/oldest) capability to ticket responses
  • Ability to optionally display user roles (Support Agent, Support Manager) in ticket responses
  • Ability to display the thumbnails of uploaded files in ticket response footer as well as Ticket attachment tab
  • Ability to Close and Reopen tickets from ticket pages
  • Ability to configure how and when to reopen tickets
  • Ability to open or close ticket responses from Triggers workflow

V4.0.3

FIX

  • File upload field not working properly in ticket submit form

V4.0.2

FIX

  • Charts displaying scheduled tickets
  • FiXED Extra tab ticket single pages

V4.0.1

FIX

  • Contextual colors and default icons in some taxonomies

V4.0.0

FIX

  • Contextual colors and default icons in some taxonomies

V4.0.0

NEW

  • Added a department notification feature to send email to department support staff through department catch-all email when a new ticket assigned to the department.
  • Added Tickets Assigned to connection box for Agents - Agents will see all their tickets in their own profile in the admin area.
  • Added ability to create business rules that run immediately after tickets are created or updated.
  • Added Departments to categorize agents, tickets, and to-dos
  • Added Channels to categorize ticket sources

V3.5.3

FIX

  • license activation warnings

V3.5.2

FIX

  • Fixed assignee label in tickets pages

V3.5.1

FIX

  • Ticket Author and Created Date fields not showing

V3.5.1

TWEAK

  • Added addition attributes to the ticket detail tab

V3.5.0

TWEAK

  • PHP7 compatibility
  • Misc. fixes, improvements and better support mobile phones
  • New WYSIWYG editor with more features

V3.5.0

NEW

  • Permission settings to expand the scope of built-in users roles
  • Added container type field in the plugin settings
  • Custom JS and CSS fields in the settings

V3.1.0

FIX

  • Some tickets not showing for visitors when access restrictions are removed for ticket list
  • WP Sessions security vulnerability

V3.1.0

NEW

  • Added ability to disable emd templating system and use theme files instead
  • Added support for EMD MailChimp extension
  • Added support for EMD Active Directory/LDAP Extension
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