Custom Customer Service Reports

Custom Customer Service Reports

WP Ticket helpdesk WordPress plugin lets you create custom reports to track the metrics you need.

WP Ticket WordPress plugin - Custom Customer Service Reports
WP Ticket WordPress plugin - Custom Customer Service Reports
WP Ticket WordPress plugin - Custom Customer Service Reports

WP Ticket Pro and Enterprise editions come with a powerful yet easy-to-use Visual Shortcode Builder to make advanced report creation easier. Visual Shortcode Builder is accessible under WP Ticket plugin settings. 

Using Visual Shortcode Builder, you can slice and dice your helpdesk ticket information and create meaningful, customized reports to get insight into how your support team performs.

The reports displayed are adjusted based on the user roles. For example; managers see more records than agents or subscribers.

In addition, the WP Ticket Enterprise edition boasts a powerful and intuitive Analytics component. The analytics component is part of Visual Shortcode Builder and accessible under the standards option group when creating a shortcode.

Using the Analytics component, you can create custom dashboards using your formulas to make organization-specific calculations and create crosstab reports, and more. Powerful filters are available to limit the results by available helpdesk fields.

Learn more about Analytics.



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