WP Ticket helpdesk dashboards help you analyze key metrics to get actionable insight into your help desk. Support agent performance, team workload, and emerging trends can be tracked and analyzed relative to a date period selected.
Helpdesk departments are business units categorized based on your products, services, geographical locations, or support teams. The helpdesk department dashboard allows you to track and analyze helpdesk key performance indicators specific to that department.
With the helpdesk agent dashboard, helpdesk agents can better prioritize and track their performance. Helpdesk agent dashboards are limited by the support tickets assigned to them. Helpdesk managers see system-wide charts when they log in. Users can drag and drop or disable widgets to customize their dashboard. The following charts are available per helpdesk agent:
WP Ticket Pro and Enterprise editions come with a system-wide dashboard in WordPress Dashboard. You can display these metrics by inserting the corresponding shortcode into any WordPress page. The following charts and dashboard widgets are provided out of the box.
I purchased the Enterprise version of WP Ticket to support incoming email from clients (apparently also available as extension to free version), as my previous ticket plugin was no longer supporting incoming email communications on our WPEngine host. The WP Ticket developer diagnosed the problem (which several hours with WPEngine support techs had failed to do), and fixed it immediately in a revised version. I’m very happy with their level of support, and the plugin itself appears well thought out with good customization/extensibility.doctorproctor –
Very simple and easy to use support ticket plug in. I needed some help due to some issues with an upgrade and support responded immediately and helped me solve the issue. Highly recommended if you are looking for a wordpress dashboard support system.stevelack –
The plugin covers all the bases. Easy to use and great tool for support service.celito –
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