Get real-time insight into your helpdesk

Get real-time insight into your helpdesk

WP Ticket helpdesk software helps you to track key helpdesk metrics and take better data-driven decisions through helpdesk system, department, and agent dashboards.

WP Ticket WordPress plugin - Get Real-Time Insight Into Your Helpdesk
WP Ticket WordPress plugin - Get Real-Time Insight Into Your Helpdesk
WP Ticket WordPress plugin - Get Real-Time Insight Into Your Helpdesk
WP Ticket WordPress plugin - Get Real-Time Insight Into Your Helpdesk
WP Ticket WordPress plugin - Get Real-Time Insight Into Your Helpdesk

WP Ticket helpdesk dashboards help you analyze key metrics to get actionable insight into your help desk.  Support agent performance, team workload, and emerging trends can be tracked and analyzed relative to a date period selected.

Helpdesk departments are business units categorized based on your products, services, geographical locations, or support teams. The helpdesk department dashboard allows you to track and analyze helpdesk key performance indicators specific to that department. 

With the helpdesk agent dashboard, helpdesk agents can better prioritize and track their performance. Helpdesk agent dashboards are limited by the support tickets assigned to them. Helpdesk managers see system-wide charts when they log in.  Users can drag and drop or disable widgets to customize their dashboard. The following charts are available per helpdesk agent:

  • Ticket Counts By Priority By Status
  • Ticket Counts By Topic
  • Ticket Counts By SLA
  • Ticket Counts By Status By Created Date Last 4 Weeks

WP Ticket Pro and Enterprise editions come with a system-wide dashboard in WordPress Dashboard. You can display these metrics by inserting the corresponding shortcode into any WordPress page. The following charts and dashboard widgets are provided out of the box. 

  • Ticket Counts By Assignee By Status (Pro and Enterprise versions)
  • Ticket Counts By Status (Pro and Enterprise versions)
  • Ticket Counts By Topic (Pro and Enterprise versions)
  • Ticket Counts By Priority (Pro and Enterprise versions)
  • Ticket Counts By SLA (Pro and Enterprise versions)
  • Ticket Counts By Assignee By Priority (Pro and Enterprise versions)
  • Ticket Counts By Priority By Status (Pro and Enterprise versions)
  • Time Spent Per Ticket By Assignee (only in Enterprise version)
  • Time Spent By SLA (only in Enterprise version)
  • Ticket Counts By Status By Created Date Last 4 Weeks (only in Enterprise version)
  • Ticket Info circles for pending, critical, and in-progress tickets. (Pro and Enterprise versions)


Our Customers Love Us

Start providing excellent support to your customers

A 5% increase in customer retention increases profits up to 95%. Get started Now!