WP Ticket comes integrated with EMD Form Builder. EMD Form Builder helps protect your customer support system from spam submissions.
Spam submissions, not only waste time and resources of your customer support system they also could damage your brand's reputation if they end up on your site.
Honeypot is an invisible field that your visitors can't see. But spam bots see this field, and they fill it out in your ticket form. This is how WP Ticket detects and rejects the form submit. Honeypot is added by default to your support ticket forms.
There is an option to always show or always hide reCAPTCHA. You can also show reCAPTCHA to only visitors and not your logged-in users.
I purchased the Enterprise version of WP Ticket to support incoming email from clients (apparently also available as extension to free version), as my previous ticket plugin was no longer supporting incoming email communications on our WPEngine host. The WP Ticket developer diagnosed the problem (which several hours with WPEngine support techs had failed to do), and fixed it immediately in a revised version. I’m very happy with their level of support, and the plugin itself appears well thought out with good customization/extensibility.doctorproctor –
Very simple and easy to use support ticket plug in. I needed some help due to some issues with an upgrade and support responded immediately and helped me solve the issue. Highly recommended if you are looking for a wordpress dashboard support system.stevelack –
The plugin covers all the bases. Easy to use and great tool for support service.celito –
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