Knowledge Center: Your One-Stop Shop for Exceptional Customer Support

Knowledge Center is the ultimate WordPress knowledge base management plugin, empowering you to create a user-friendly self-service hub for your customers. Reduce support workload and provide instant help on demand with a comprehensive suite of features. Easily organize FAQs, categorize topics, and empower your customers to find the answers they need quickly and efficiently.

Deliver instant answers & build a thriving knowledge base with the all-in-one solution.

Take Control of Your Customer Support Strategy

Simplify knowledge base management, deliver exceptional self-service, and boost customer satisfaction.

EDITIONS

FEATURES

One Stop Shop for Answers: Streamline Support with Knowledge Center
One Stop Shop for Answers: Streamline Support with Knowledge Center

Get Answers Anytime: Knowledge Center Puts Help at Your Fingertips. Find Solutions on Your Own, Anytime You Need Them.

Support That Travels: Mobile-Friendly Knowledge Base for On-the-Go Customers
Support That Travels: Mobile-Friendly Knowledge Base for On-the-Go Customers

Seamless support, anywhere. Knowledge Center's responsive design ensures a perfect user experience on all devices, empowering customers to find answers on the go.

Boost User Engagement: Empower Knowledge Base Conversations with Comments
Boost User Engagement: Empower Knowledge Base Conversations with Comments

Let your customers chat! Knowledge Center lets them comment on articles, creating a more interactive knowledge base.

Uncover Insights and Optimize Your Knowledge Base with Knowledge Center's Dashboard
Uncover Insights and Optimize Your Knowledge Base with Knowledge Center's Dashboard

Utilize Knowledge Center's informative dashboard to monitor user behavior, track adoption, identify popular topics, and analyze unsuccessful searches. Ensure your content effectively empowers users by gaining valuable insights and optimizing your knowledge base.

Empowering Customers: Build a Knowledge Base They'll Love
Empowering Customers: Build a Knowledge Base They'll Love

Enhance the user experience of your knowledge base with intuitive organization. Leverage Knowledge Center's robust grouping and tagging features to categorize content logically, enabling customers to locate solutions efficiently.

Match Your Website: Customize Colors, Fonts & More in Your Knowledge Base
Match Your Website: Customize Colors, Fonts & More in Your Knowledge Base

Match Your Brand! Knowledge Center lets you easily customize colors, fonts, and more - no coding needed. Create a knowledge base that looks and feels just like your website.

Cater to All Learners: Q&A and Glossary Views for Flexible Knowledge Delivery
Cater to All Learners: Q&A and Glossary Views for Flexible Knowledge Delivery

Knowledge Center offers flexible content views! Showcase your knowledge base as Q&A sections or glossaries, catering to user preferences and enhancing self-service.

Self-Service Success: Instant Answers with Knowledge Center's Search
Self-Service Success: Instant Answers with Knowledge Center's Search

Knowledge Center offers instant gratification. As users type their questions, the platform suggests relevant knowledge base content.

Find Answers Faster: Intuitive Drag & Drop Ordering for Your Knowledge Base
Find Answers Faster: Intuitive Drag & Drop Ordering for Your Knowledge Base

Tired of rearranging knowledge base content like a deck of cards? Knowledge Center lets you drag and drop articles to set the perfect order. Customers see the most important stuff first, saving everyone time and frustration!

Effortless Collaboration: Track Knowledge Base Revisions with Confidence
Effortless Collaboration: Track Knowledge Base Revisions with Confidence

Track changes effortlessly! Knowledge Center's revision history lets you see all past edits to your knowledge base articles, ensuring transparency and collaboration.

Effortless Customization: Build User-Friendly Knowledge Base Views
Effortless Customization: Build User-Friendly Knowledge Base Views

Unlock granular content organization with Knowledge Center's intuitive shortcode builder. This visual interface empowers you to create customized views and group knowledge base content strategically, ensuring targeted information delivery for specific user segments.

Effortless Problem-Solving: Find Answers Faster with Related Content Suggestions
Effortless Problem-Solving: Find Answers Faster with Related Content Suggestions

Seamless Navigation: Knowledge Center suggests related articles, guiding users to all the information they need in one place. This reduces time spent searching and ensures customers find the perfect solution quickly.

Always Relevant: Customer Feedback Drives Knowledge Base Improvement
Always Relevant: Customer Feedback Drives Knowledge Base Improvement

Knowledge Center fosters a two-way conversation. Upvotes and downvotes empower customers to provide instant feedback, ensuring your knowledge base stays relevant and addresses their needs.

See What's Working: Monitor User Engagement with Knowledge Center
See What's Working: Monitor User Engagement with Knowledge Center

Spice up your knowledge base! Knowledge Center lets you add images, videos, and files - all in one place. Plus, you can organize everything and see how users engage with visit counts and reading time.

Boost Awareness: Make Sharing Your Knowledge Base Content Easy
Boost Awareness: Make Sharing Your Knowledge Base Content Easy

Spread the knowledge! Knowledge Center lets customers share helpful articles on social media with a single click.

Customize Your Knowledge Base with Unlimited Fields
Customize Your Knowledge Base with Unlimited Fields

Add details your way! Knowledge Center lets you create custom fields for your articles, making your knowledge base even more informative.

All-in-One Support: Add Downloadable Files to Your Knowledge Base
All-in-One Support: Add Downloadable Files to Your Knowledge Base

Knowledge Center lets you add downloadable files to articles. From PDFs to images, this provides all the info customers need in one place, simplifying their experience.

Streamline Learning: Build User Guides from Existing Knowledge Base Content
Streamline Learning: Build User Guides from Existing Knowledge Base Content

Build user guides in a snap! Knowledge Center's Documenter lets you group articles into clear, step-by-step guides.

Go Beyond Text: Enhance Engagement with Multimedia Knowledge Base Content
Go Beyond Text: Enhance Engagement with Multimedia Knowledge Base Content

Knowledge Center takes knowledge bases beyond static text. Seamlessly link videos, images, and even audio clips directly into your articles. This rich media approach fosters deeper user engagement, promoting a more comprehensive understanding of complex topics.

Visual Appeal Meets Usability: Showcase Articles & Videos Beautifully
Visual Appeal Meets Usability: Showcase Articles & Videos Beautifully

Grab attention with Knowledge Center's layouts! Showcase articles and videos in beautiful galleries and video walls, making your knowledge base a pleasure to explore.

Empowered Agents, Satisfied Customers: How Author Recognition Boosts Your Knowledge Base
Empowered Agents, Satisfied Customers: How Author Recognition Boosts Your Knowledge Base

By letting support agents create and manage knowledge with recognition via Author Boxes (profiles & contact info), Knowledge Center fosters knowledge sharing. This improves the customer experience through trust & efficient navigation.

Secure and Streamlined Knowledge Base Management with Role-Based Access Control
Secure and Streamlined Knowledge Base Management with Role-Based Access Control

Simplify knowledge base management with role-based access control. Assign specific roles for content creation, limiting access to authorized users. With Knowledge Center, establish a streamlined workflow to oversee the entire lifecycle of your knowledge base content.

Self-Service Success: Empower Customers with Knowledge Base Widgets
Self-Service Success: Empower Customers with Knowledge Base Widgets

Knowledge Center widgets provide easy access to essential information for your customers, displaying featured and recent articles throughout your site. This seamless integration enhances the self-service experience, ensuring users can quickly find the information they need.

ADDONS

Uncover User Insights with Knowledge Center Smart Search
Uncover User Insights with Knowledge Center Smart Search

Knowledge Center Smart Search Addon unlocks advanced filtering and reporting for your knowledge base. Gain user behavior and content insights to optimize for a better self-service experience.

Effortless Knowledge Base Migration: Import & Export Content with Ease
Effortless Knowledge Base Migration: Import & Export Content with Ease

Effortless Knowledge Base Management. The Knowledge Center Import/Export Addon facilitates seamless content migration from any source, ensuring your knowledge base remains consistently up-to-date.

Reduce Support Costs and Increase Customer Satisfaction

Help users find useful information faster. Don't wait. Get started Now!


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